SHIPPING POLICY
Last updated: 7/7/2025
Shipping Destinations
Currently, we only ship merchandise to addresses within the United States. No international shipping available at this time.
We're working to expand our shipping options in the future—stay tuned for updates!
Processing Time
- Standard orders: Processed within 1-3 business days
- Pre-order items: Clearly marked with estimated shipping dates
- Holiday periods: Allow additional 2-3 days for processing
Note: Processing time doesn't include actual shipping transit time.
Shipping Methods & Costs
USPS Priority Mail
$8 - For most merchandise (2-3 business days)
Tracking Your Order
Once your order ships, you'll receive a confirmation email with tracking information. If you don't see it, check your spam folder or contact us.
PRO TIP:
Create an account to view all your order history and tracking in one place!
Delivery Issues
Sometimes things go wrong—here's what to do:
- Lost package: Contact us after 10 business days from shipment
- Damaged items: Email photos of damage to support@arsenicgrin.com
- Wrong item received: Don't open it—contact us immediately
Note: We're not responsible for incorrect addresses—double-check at checkout!
Returns & Exchanges
Unopened merchandise: 30-day return window
Defective items: We'll replace them at no cost
Return shipping: Customer pays unless it's our mistake
No returns on CDs/vinyl once opened due to copyright protection.
Refund Policy
We offer refunds within 30 days for:
- Unopened merchandise (excluding digital goods)
- Defective/damaged items (with photo proof)
- Orders we failed to deliver
Refunds are processed to the original payment method within 5-10 business days.
Special Cases
Limited edition items may have different policies—check product descriptions carefully.
Questions? Email support@arsenicgrin.com and we'll help!